Make sure your graphics processor is compatible for Ultra HD Blu-ray movie playback.
Your graphic processor doesn't support Ultra HD Blu-ray movie playback, or the driver is not up-to-date. Please make sure your graphics processor (GPU) meets the system requirements for Ultra HD Blu-rays, and update its driver to the latest version. Ultra HD Blu-rays cannot currently be played on this computer. Install PowerDVD on a Windows 10 platform that meets the Ultra HD Blu-ray movie playback requirements. Your operating system is not running Windows 10. This disc cannot be played because this computer is not running Windows 10, which is required for Ultra HD Blu-ray playback.
If your platform supports Ultra HD Blu-ray movie playback, but you receive an error message with a five digit error code, you can refer to the below table for the troubleshooting suggestion: You are advised to make sure all of your PC's software and hardware meet the minimum system requirements for Ultra HD Blu-ray movie playback before attempting playback.
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